![]() Be sure to Manage Devices and set up the correct phone number as your default. Please follow the Add a New Device instructions. This additional device could be a desk/landline, tablet or trusted family/friend phone number. It is strongly recommended that you add an additional device to your MFA account to serve as a backup. Basic cell phones with and without text message capabilities.What devices are supported? UCSC supports a range of electronic devices including: In order to avoid conflict with the launch of the UCPath project, all users must be enrolled in MFA by the deadline in October 2019. In order to access the UCPath system, it requires Multi-Factor Authentication (MFA). UCSC is also scheduled to begin using the new UCPath system in late 2019. New technology and hacking techniques combined with the limited pool of passwords most people use for multiple accounts increases vulnerability. They can be stolen, “phished”, guessed, and hacked. Why do I need this? Passwords are becoming increasingly easy to compromise. Duo Security is the vendor facilitating the ‘possession’ half of MFA at UCSC. At UCSC, MFA will combine CruzID and Gold password with cell phone, landline phone, tablet, hardware token or one time use passcode. ![]() MFA combines knowledge (something you know) with possession (something you have). What is Multi-Factor Authentication (MFA)? Multi-Factor Authentication (MFA) is a method of system access control in which a user is only granted authorization after successfully providing a second authentication method beyond the basic username/password. How do I receive a phone call to my backup device?.When I enter in ‘push’ into the DC VPN ‘Second Password’ field nothing happens?.I’m locked out of Duo | MFA | DC VPN, what should I do?.I use DC VPN occasionally, but do not see the MFA link under Advanced in CruzID Manager.When it’s time for my group to enroll in DUO, do I have to re-enroll? I’m already enrolled in MFA for DC-VPN.Authentication instructions for Cisco An圜onnect DC VPN.I am getting an Invalid Certificate (iPhone) / No Internet Connection (Android) error when I try to MFA on my phone.How do I manage cookies for my browser and how do they affect Single Sign On(SSO)?.What are cookies? How do I manage cookies for my browser and how do they affect the remember me for 14 days function?.Sometimes the Duo authenticate window (iFrame) does not show up.I’m trying to use the Call Me (phone call) method to authenticate but can’t seem to do so, even though I followed the prompt.My batch of text passcodes (SMS) aren’t working.How do I get Duo Mobile notifications to work again? I have a new phone and the Duo Mobile app stopped working.I was automatically sent a Push/Phone call and now I keep getting sent to the same page over and over again.I started enrollment using the Duo Mobile app, but never scanned the QR image.I keep getting kicked out of CruzID Manager.I am having trouble installing the Duo Mobile app on my smartphone.If there is an unexpected outage, how do I MFA?.I added the Remember Me for 14 Days feature.I don't understand when I do (or do not) have to MFA?.If I authenticate using my personal phone (smart or cell), will I be charged?.I already use Duo for an application, will I need to re-enroll?.What precautions should I take when using MFA at a shared computer such as at the library?.How do I change/remove/add a new device?. ![]() Whom do I contact for help if I have problems authenticating?.I want to change/rename/manage my MFA default device.Now I've decided that I want to use the Duo app on my phone. I enrolled my smart phone only as a phone.I have a YubiKey, can I use this instead of a Duo token?.Where can I obtain a Duo hardware token?.Will I be able to receive a phone call/text message? How do text message passcodes (SMS) work?.Can I MFA without a data and/or text plan for my device?.I don't want to install the Duo Mobile App! Can I enroll my smartphone without doing this?.How do I find/download the free Duo Mobile App?.There are so many authentication methods, how do I know which one to choose?.How many devices can I set up? Can I choose them all for multiple backup options.What methods can I use to authenticate?.Why isn't "X" feature offered? What is the comprehensive list of features offered by Duo Security?. ![]()
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